Terms and Conditions
Last updated: November 3, 2025
Welcome to Vive Device. By accessing our website or purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General
These Terms and Conditions govern your use of the Vive Device website and the purchase of any products offered by Vive Device (“we,” “us,” or “our”). By placing an order, you agree to comply with and be bound by these terms.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting.
2. Products & Use Disclaimer
Vive Device offers medical and wellness devices intended to support general health and wellness. Our products are not intended to diagnose, treat, cure, or prevent any disease, unless explicitly stated.
You acknowledge that:
Results may vary by individual
Products should be used only as directed
You should consult a licensed healthcare professional before using any medical or wellness device if you have health concerns
3. Orders & Payment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
Product availability
Errors in pricing or product descriptions
Suspected fraud or unauthorized transactions
Prices are subject to change without notice. Payment must be received in full before an order is shipped.
4. Shipping
Shipping times are estimates and not guaranteed. Vive Device is not responsible for delays caused by carriers, customs, or events beyond our control.
Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
5. Returns
You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused and in the same condition as received
The item must be in its original packaging
A receipt or proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions or that show signs of use, damage, or tampering.
6. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original method of payment within 7–10 business days
Shipping costs are non-refundable
Return shipping costs may be deducted from your refund unless the item was defective or incorrect
7. Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same product, you must contact us before sending the item back.
8. Non-Returnable Items
The following items are not eligible for return:
Opened or used items
Health and hygiene products
Discounted or final sale items
9. Return Shipping
To initiate a return, contact us at support@vivedevice.com for instructions.
Unless the return is due to a defect or our error, you are responsible for return shipping costs.
10. Limitation of Liability
To the fullest extent permitted by law, Vive Device shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or misuse of our products or services.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
11. Intellectual Property
All content on this website, including text, images, logos, and product designs, is the property of Vive Device and may not be used, reproduced, or distributed without written permission.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the state in which Vive Device operates, without regard to conflict of law principles.
13. Contact Us
If you have any questions regarding these Terms and Conditions, returns, or refunds, please contact us: