Refund and Returns Policy
Last updated: November 3, 2025
Thank you for shopping with Vive Device. We strive to provide exceptional medical and wellness devices to help enhance your daily life. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You must provide a receipt or proof of purchase.
We reserve the right to refuse returns for items that do not meet these conditions or show signs of damage, use, or tampering.
Refunds
Once we receive your returned item, it will be inspected. We will notify you on the status of your refund after inspection.
- Approved refunds will be processed to your original method of payment within 7–10 business days.
- Shipping costs are non-refundable.
If you receive a refund, the cost of any return shipping may be deducted from your refund unless the item was defective or incorrect.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [support@vivedevice.com] before sending it back.
Non-Returnable Items
We do not accept returns for:
- Opened or used items
- Health and hygiene products
- Discounted or final sale items
Shipping Your Return
To return your product, please mail it to:
Vive Device Returns
Email us at support@vivedevice.com
You are responsible for paying the shipping costs for returning your item unless the product is being returned due to a defect or error on our part.
Contact Us
For any questions regarding returns or refunds, contact us at: